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🔒 Privacy Policy – Yatrika Rides

Effective Date: 23/09/2025
Website: www.yatrikarides.com
Contact: yatrikarides@gmail.com | +91 8017687282

 

1. Introduction

At Yatrika Rides, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services (website, booking system, WhatsApp, or phone).

By accessing or using our services, you agree to the terms of this Privacy Policy in compliance with:

  • Information Technology Act, 2000 (India)

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Digital Personal Data Protection Act, 2023 (DPDP Act, India)

 

2. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, phone number, email ID, address, Driving License details, ID proof.

  • Payment Information: UPI, bank, or card details (processed via secure third-party gateways, we do not store card details).

  • Usage Data: Booking history, location (for delivery/return), communication records (calls/WhatsApp).

 

3. How We Use Your Information

We use your information only for legitimate purposes such as:

  • Processing bookings and payments.

  • Verifying identity (Driving License, ID).

  • Providing customer support.

  • Complying with legal and regulatory requirements.

  • Sending booking confirmations, reminders, or promotional offers (if you consent).

 

4. Data Security

  • We follow Reasonable Security Practices as per IT Act, 2000 and DPDP Act, 2023.

  • Data is encrypted and stored securely.

  • Access to data is restricted to authorized staff only.

  • We do not sell, rent, or trade your personal data with third parties.

 

5. Data Sharing & Disclosure

We may share your data only in the following cases:

  • With law enforcement agencies or government authorities if required under law.

  • With trusted third-party service providers (payment gateways, IT support) under confidentiality agreements.

  • For fraud prevention and ensuring rider safety.

 

6. Data Retention

  • We retain personal information only as long as necessary for legal, accounting, or operational purposes.

  • Driving License/ID details may be stored securely during the rental period and deleted after return verification.

 

7. Your Rights (as per DPDP Act, 2023)

You have the right to:

  • Request access to your personal data.

  • Correct inaccurate information.

  • Withdraw consent for marketing messages.

  • Request deletion of personal data (subject to legal retention requirements).

To exercise these rights, contact us at yatrikarides@gmail.com.

 

8. Cookies & Tracking

  • Our website may use cookies to improve user experience.

  • You can disable cookies in your browser, but some features may not work properly.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

10. Legal Disclaimer

  • By using Yatrika Rides services, you agree that data collection and processing comply with Indian law.

  • In case of disputes, jurisdiction shall lie in Kolkata, West Bengal, India.

  • We reserve the right to update this Privacy Policy at any time.

 

11. Grievance Officer (As per IT Rules, 2011 & DPDP Act, 2023)

If you have concerns regarding data handling, you may contact:

Grievance Officer
Yatrika Rides
📧 Email: yatrikarides@gmail.com
📞 Phone: +91 8017687282

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